Last updated: Aug 10, 2025

Privacy Policy

At Spark Electricals, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website.

Last Updated: 25 November 2025

This Privacy Policy explains how LetPrime Group Limited (“we”, “our”, “us”) collects, uses, and protects your personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Data Controller Information

  • LetPrime Group Limited
  • Company Number: 16868648
  • Registered Office: 124–128 City Road, London, EC1V 2NX, United Kingdom
  • Email: info@letprime.co.uk
  • Website: www.letprime.co.uk
  • We are the Data Controller responsible for your personal data.

2. Information You Provide Directly

  • Name, phone number, and email address
  • Property address and access instructions
  • Booking details
  • Payment information (via bank transfer or invoice)
  • Messages and communication history
  • Feedback or review content
  • Before/after photos (with consent)
  • Device information and IP address
  • Website usage data through cookies
  • Job notes, inspection details, quotations, and invoices

3. Legal Basis for Processing

  • To fulfil a contract with you (service delivery, bookings, quotations)
  • To comply with UK legal obligations (HMRC, accounting, record-keeping)
  • Based on your consent (marketing or non-essential cookies)
  • To protect vital interests when necessary

4. How We Use Your Information

  • Provide and manage our property services
  • Respond to enquiries and create quotations
  • Arrange access to properties
  • Issue invoices and receive payments
  • Deliver customer support
  • Improve service quality
  • Maintain business records and comply with regulations

5. Sharing Your Information

  • Service providers such as website hosting, email systems, or payment processors
  • Subcontractors assisting with service delivery
  • Legal or regulatory bodies when required by law
  • All third parties operate under strict data protection rules.

6. Data Security

  • We use appropriate security measures including encrypted connections (SSL), secure UK-based hosting, restricted access to data, and protective technical controls.

7. Cookies

  • We use cookies to operate the website, analyse performance, and improve user experience. Users may accept or reject non-essential cookies through our Cookie Banner. Details are available in our Cookies Policy.

8. Data Retention

  • Service and invoice records: 7 years (HMRC requirement)
  • Communications: 12–36 months
  • Analytics data: 14–26 months
  • Marketing data: until consent is withdrawn

9. Your Rights Under UK GDPR

  • Access your data
  • Correct inaccurate data
  • Request deletion
  • Restrict or object to processing
  • Request data portability
  • Withdraw consent at any time
  • To exercise your rights, contact:mailto:info@letprime.co.uk

10. Complaints (ICO)

11. Third-Party Links

  • Our website may contain links to external sites.
  • We are not responsible for the content or privacy practices of those websites.

12. Children’s Privacy

  • Our services are not directed at children under 16.
  • We do not knowingly collect data from children.

13. Changes to This Policy

  • We may update this Privacy Policy periodically.
  • Updates will be shown on this page with a revised date.

14. Contact Us

  • If you have any questions about this Privacy Policy, you can contact us at:
  • Email:info@letprime.co.uk
  • Address: LetPrime Group Limited, 124–128 City Road, London, EC1V 2NX
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